- 15. Decided to do an online chat. Was told my order had been cancelled, for no reason. It is now July 15. The order says it's still in progress, when I check the website, but was told again that it had been cancelled. How is it, a week later, I still have not received any communication informing me my order had been cancelled, except for the generic message from the online chat rep, which I had to start??? I was told I was welcome to go into ta retail store and re-do it all, but I work all day, every day in the summer and don't have time to spend a couple hours at a store. Thats' the whole reason I went the online route. Pretty lame, AT&T.
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