Over 2671 Negative complaints on AT&T just on 1 platform

Over 2671 Negative complaints on AT&T just on 1 platform

AT&T CUSTOMER COMPLAINT #5

‎Lana McFancy Crona‎ to AT&T
36 mins ·
After anxiously awaiting uverses's arrival into our neghborhood, my husband and I had uverse installed over a month ago. We have an invisible fence that is a buried wire around the yard. Not one, but three different people, including the installation technician were informed of this and assured us it would not be a problem.
A month later, I came home from work to not only find our invisible fence wire had been cut, but we have extensive damage to our front lawn, and the wire is still sitting on top of the ground. I called customer service 7/13 and was told someone would be out 7/14 to finish the job and assess damages. I need to cable buried so I can have the invisible fence repaired. Nobody came 7/14. I called again and spoke to a manager named Francis who said the repair work was actually scheduled for 7/20. I was told Francis would follow up with the buried cable team when their office opened at 7am and call me first thing. I never received the call. I called back to speak with another manager named Raj. I waited for over an hour while Raj tried to get a hold of dispatch. I was told that I am now a "high priority", but they may not get to me today. I need the cable buried so I can put a bandaid on the damages caused by AT&T. I was then transferred to dispatch who gave me the number for Risk Management to file a claim for damages (THREE managers before this had not offered me this number). The call was then dropped. I called Risk Management who I explained the situation to. Poor Kay got an earful because I'm not calm and patient after four hours of my life have been spent on hold. I'm still waiting for dispatch to call me back. I'm an hour late to work because of this issue, and it's still not resolved.
Update: I received a call from dispatch that a "Ms. Kincade" would be calling me as soon as she got off a phone call to schedule the cable repair. That was an hour ago. I'm still waiting.

AT&T CUSTOMER COMPLAINT # 5

Emily Garrett

23 mins · 

Friends-what is the best/most economical tv/internet service? AT&T has screwed me over yet again!

AT&T CUSTOMER COMPLAINT # 4

‎Bianca Pilar Deacon‎ to AT&T

20 mins · 

- 15. Decided to do an online chat. Was told my order had been cancelled, for no reason. It is now July 15. The order says it's still in progress, when I check the website, but was told again that it had been cancelled. How is it, a week later, I still have not received any communication informing me my order had been cancelled, except for the generic message from the online chat rep, which I had to start??? I was told I was welcome to go into ta retail store and re-do it all, but I work all day, every day in the summer and don't have time to spend a couple hours at a store. Thats' the whole reason I went the online route. Pretty lame, AT&T.

AT&T CUSTOMER COMPLAINT # 3

‎Terry Villani‎ to AT&T

10 mins · 

The streets and side walks of the New Orleans French quarter are heavily marked showing where your wires are buried below ground. I understand you have to do that but so heavily? I have pics but can't post. Why not chalk? Why do heavy? This is now a permanent marker

AT&T CUSTOMER COMPLAINT # 2

‎Thomas Carey‎ to AT&T

1 min · 

The gross incompetence of your corporation astounds me. After wasting so much of my time talking even after all we supposedly straightened the problems out with your fraud department on a multi person conference calll, we are still getting screwed over. We will be transferring all 5 of our cell lines to another carrier ASAP. And we are contesting the fraudulent charges back at you. How do your employees sleep at night?

AT&T CUSTOMER COMPLAINT # 1

CIDNEY M -

I have scheduled services with AT&T 8 TIMES now they have cancelled 4 times and they have no showed 4 times without calling me. They keep telling me I have service in the area I live in yet this keeps happening.
After the 7th no show they tell me my building isn't wired for service and that they would be fixing the issue by July 9th at the LATEST, I was never notified one way or the other so I called on the 11th and was told that the issues have been cleared and to go ahead and schedule installation so like a dumb ass I did and what happened? THEY DIDNT SHOW UP so I called AGAIN and was told my building can't have service and it isn't able to be resolved. If they would have told me that in the first place FINE I will look elsewhere but they decided to string me along this entire time (this started on June 8th) at no time did they offer me ANY type of compensation for what I've been through I've lost money for this I've taken days off of work that I can't afford to take and in the mean time opened a cellular account. For a company that claims to be the leader in communication services they sure suck at communicating!!